Sauce Labs Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2024-March-27 Service Incident
Incident Report for Sauce Labs


Wednesday March 27th 2024, 10:20 - 11:55 UTC

What happened:

Availability of real devices running iOS 14.x - 16.x was decreased, which may have resulted in an inability to obtain a device during periods of increased usage.

Why it happened:

A third-party library was updated.  This update introduced a minor bug that exposed another non-recoverable bug, resulting in specific versions of iOS appearing offline in our system.

How we fixed it:

We rolled back the library update.

What we are doing to prevent it from happening again:

We are fixing the triggered defect in our code as well as improving the detection of offline devices during deployment of the affected software.

Posted Apr 09, 2024 - 15:34 UTC

After taking remedial action, iOS Real devices are available in all our data centers. This incident is now resolved.
Posted Mar 27, 2024 - 12:19 UTC
We are experiencing reduced availability of iOS Real devices older than iOS 17 in all our data centers. We are investigating.
Posted Mar 27, 2024 - 11:28 UTC
This incident affected: Automated Real Device Testing (US-West, EU-Central, US-East) and Live Real Device Testing (US-West, EU-Central, US-East).