2026 - January - 29 Resolved Service Incident

Dates:

Thursday, January 29th 2026, 19:30 UTC - 22:25 UTC.

What happened:

Application uploads and automated tests in the US-West-1 data center experienced intermittent errors between 5:43 pm (UTC) and 9:45 pm (UTC)

Why it happened:

Due to a high number of concurrent uploads and a temporary change to the network topology schema, the App Storage Service experienced increased connection latency and delays in acquiring connections to the backend.

How we fixed it:

App Storage Service network topology schema was restored to its original state.

What we are doing to prevent it from happening again:

We are improving monitoring, alerting and validations for the App Storage Service backend connectivity.

We are working to implement processes to handle periods of increased load and proactively detect performance degradation to implement automated remediation and self-healing capabilities.