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2025-November-3 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Monday November 3 2025, 12:40 UTC - 14:25 UTC.
What happened:
The Sauce Labs dashboard for Insights and Test Results was unresponsive, causing issues showing test results and related information.
Why it happened:
A data store for some components of the dashboard experienced unusually high load, resulting in an unresponsive service.
How we fixed it:
The issue was resolved by increasing the resources for the affected data store service.
What we are doing to prevent it from happening again:
Support for the 3rd party vendor's logging and metrics tools has been improved.
Resolved
Access to test results was interrupted in our EU Data Center from 12:40 UTC to 14:25 UTC. The issue has been identified and resolved.