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2025-March-27 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday March 26th 2025, 19:15 - Thursday March 27th 2025, 14:30 UTC
What happened:
An internal cache for mobile applications in one datacenter was unable to reach its origin, causing artifacts to age out and no longer be available to be served.
Why it happened:
A change to the cache’s routing prevented it from reaching its origin.
How we fixed it:
The routing change was reverted.
What we are doing to prevent it from happening again:
Additional monitoring and alerting has been implemented to identify this issue more quickly in the future.
Resolved
App storage errors have been resolved. All services are fully operational.
Investigating
We are seeing failures due to issue with our storage service affecting Virtual and Real Device Cloud as well as any saucectl and Mobile App Distribution in our US-West Data Center. We are investigating
This incident affected: Automated Virtual Mobile Device Testing (US-West), Automated Real Device Testing (US-West), Live Virtual Mobile Device Testing (US-West), Live Real Device Testing (US-West), Sauce Labs REST API (US-West), Native Framework Mobile App Testing (US-West), and Mobile App Distribution (Mobile App Distribution Platform).