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2022-September-1 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Friday September 1st 2022, 16:00 - 17:57 UTC
What happened:
New test requests in all regions began to queue up in “new job” status waiting for the system to allocate them to test resources. The spike in queued test requests was detected by our internal alerting system.
Why it happened:
An application deployment introduced a bug that caused an unrecoverable error in the resource allocation process.
How we fixed it:
We reverted the deployment to the previous version.
What we are doing to prevent it from happening again:
We are evaluating ways to better detect an issue like this through better test coverage in our development process.
Resolved
This incident has been resolved.
Update
We have taken corrective steps and all tests are running as expected in all datacenters. All services are fully operational.
Update
Jobs in our APAC and EU Central datacenters have recovered. Jobs in US West and US East datacenter are currently recovering.
Investigating
We are seeing test jobs failing to start in APAC, EU Central, US West, US East datacenters. We are investigating.
This incident affected: Automated Browser Testing (US-West, EU-Central), Automated Virtual Mobile Device Testing (US-West, EU-Central), Automated Real Device Testing (US-West, EU-Central), Live Browser Testing (US-West, EU-Central), Live Virtual Mobile Device Testing (US-West, EU-Central), Live Real Device Testing (US-West, EU-Central), Visual Testing (Visual Testing Hub, Visual Testing Infrastructure, Visual Testing REST API), Sauce Labs REST API (US-West, EU-Central), and Native Framework Mobile App Testing (US-West, EU-Central).