2026-September-28 Service Incident

Incident Report for Sauce Labs

Resolved

After taking remedial action, Real Device test error rates have returned to normal in the US-West-1 data center. All services are fully operational.

Posted Sep 28, 2026 - 17:19 UTC

Monitoring

The root cause of the elevated error rates for Real Device tests in the US-West-1 data center has been identified. Remediation has been applied, and we are actively monitoring the situation.

Posted Sep 28, 2026 - 16:56 UTC

Investigating

We are currently seeing elevated error rates for automated real device tests in US-West-1 data center. We are currently investigating.

Posted Sep 28, 2026 - 16:04 UTC

This incident affected: Automated Real Device Testing (US-West).