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2023-July-11 Service Incident
Incident Report for Sauce Labs


Tuesday July 11th 2023, 16:24 - 17:40 UTC

What happened:

We observed an elevated error rate with automated Android tests in the US-WEST region.

Why it happened:

A customer-invoked aggressive retry mechanism caused a set of erroneous tests which skewed our metrics.

How we fixed it:

We worked with the customer to improve their pipeline and the error handling mechanism.

What we are doing to prevent it from happening again:

We’re working on a more restrictive queue mechanism that will throttle such pipelines to not influence our metrics artificially.

Posted Jul 17, 2023 - 15:11 UTC

After taking remedial action, error rates have decreased for Android 13 emulator tests in the US West and EU datacenters. The issue is now resolved.
Posted Jul 11, 2023 - 17:41 UTC
Live and Automated Android 13 emulator tests are seeing elevated error rates in the US West and EU datacenters. We are investigating.
Posted Jul 11, 2023 - 16:39 UTC
This incident affected: Automated Virtual Mobile Device Testing (US-West, EU-Central) and Live Virtual Mobile Device Testing (US-West, EU-Central).