Maintenance Window
Starting July 31, 2026, Sauce Labs will no longer accept traffic from Sauce Connect 4
. Customers must upgrade to Sauce Connect 5
to continue using Sauce Connect Proxy.
2026-July-14 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Tuesday July 14th 2026, 09:00 - 18:28 UTC
What happened:
iOS ARM tests running in our EU data center failed.
Why it happened:
A fault occurred with our primary network provider in our EU data center.
How we fixed it:
We failed over to a secondary network provider from our EU data center.
What we are doing to prevent it from happening again:
We've improved our monitoring and alerting to catch issues with third party network providers.
Resolved
After taking remedial action and monitoring the situation, we are seeing iOS ARM application tests perform as expected in the EU Data Center. All services are fully operational.
Update
We are continuing to monitor for any further issues.
Monitoring
We have deployed a fix for this issue. Tests should now be performing as expected in the EU Central 1 data center. We are monitoring.
Update
App downloads are taking longer than expected when these infrastructure errors are seen. We are continuing to investigate.
Investigating
We are experiencing an issue in the EU Central 1 data center, where iOS ARM Simulator app tests fail with infrastructure errors. We are investigating.
This incident affected: Automated Virtual Mobile Device Testing (EU-Central) and Live Virtual Mobile Device Testing (EU-Central).