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We are aware of an ongoing issue preventing logins to App Distribution when using Single Sign-On (SSO). We are actively investigating..
2025-November-04 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Monday November 4 2025, 04:35 UTC - 08:20 UTC.
What happened:
The web UI for Insights and Test Results was intermittently unresponsive.
Why it happened:
A data store of components of the UI experienced unexpectedly high load, resulting in an unresponsive service.
How we fixed it:
The issue was resolved without human intervention.
What we are doing to prevent it from happening again:
We have improved support for the 3rd party vendor's logging and metrics tools.
Resolved
The access to Sauce Labs Home, Test Results, Insights, API has been restored. All services are fully operational.
Investigating
We are currently seeing issues accessing the Sauce Home, Insights, Test Results, API in EU-Central-1. We are investigating.
This incident affected: Insights (EU-Central) and Sauce Labs Dashboard (EU-Central).