Maintenance Windows for Sauce Labs
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2025-January-3 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Friday 3 January 2025, 09:52 - 11:07 UTC
What happened:
Customers were unable to access test results in the Web UI for our US-West-1 datacenter.
Why it happened:
A defect was introduced during a product deployment.
How we fixed it:
A rollback was executed to the previous working version.
What we are doing to prevent it from happening again:
We are creating additional checks for the authentication method upgrades.
Resolved
After taking remedial action, Test Results are now available again in all data centers. This incident is resolved.
Investigating
We are currently seeing an issue with Live and automated test results not being displayed on the test results page in our US-West-1 data center. We are investigating.
This incident affected: Sauce Labs REST API (US-West) and Sauce Labs Dashboard (US-West).