Maintenance Windows for Sauce Labs
Our EU Central data center (RDC) will undergo unplanned but necessary power maintenance on June 19th, 2025, between 07:00 and 18:00 CEST (05:00–16:00 UTC).
During this maintenance window, devices may experience brief service interruptions lasting up to 20–30 minutes. We are taking every measure to minimize impact and ensure full service restoration as quickly as possible.
We appreciate your understanding and apologize for any inconvenience this may cause.
2022-August-4 Service Incident
Incident
Report for Sauce Labs
Resolved
App storage error rates are now back to normal levels along with Mac wait times being at expected levels. All services are fully operational.
Monitoring
After taking remedial action we are seeing Mac wait times come down to normal levels and error rates on tests using app storage are coming down. We are monitoring.
Update
We continue to see an elevated number of errors on our storage service. We additionally see intermittent high wait times on our Mac cloud. We continue to investigate.
Investigating
We are seeing an elevated number of errors on our storage service affecting our Virtual and Real Device Cloud as well as any saucectl test in our US Data Center. We are investigating.
This incident affected: Automated Virtual Mobile Device Testing (US-West), Automated Real Device Testing (US-West), Live Virtual Mobile Device Testing (US-West), Live Real Device Testing (US-West), and Native Framework Mobile App Testing (US-West).