Maintenance Windows for Sauce Labs
We are currently performing maintenance that will affect the initiation of new Sauce Connect tunnel instances. The maintenance is expected to be completed by 2:00 PM PST. We appreciate your understanding and patience as we work to enhance our service.
2024-August-15 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday Aug 15th 2023, 17:24 - 19:05 UTC
What happened:
The SauceLabs Single Sign-on service suffered a failure causing customers using SSO to be unable to login to the UI. This incident did not impact automated testing.
Why it happened:
An invalid SauceLabs iDP was deployed.
How we fixed it:
We rolled back the configuration for the SauceLabs iDP, restoring service..
What we are doing to prevent it from happening again:
We’ve deployed stricter validation in our Single Sign-on service
Resolved
This incident has been resolved.
Investigating
We have received multiple reports of users experiencing issues accessing our dashboard via SSO. We are investigating.
This incident affected: Sauce Labs Dashboard (US-West, EU-Central).