Maintenance Windows for Sauce Labs
Sauce Labs will have a four hour previously scheduled maintenance window on Wednesday, July 10th, starting at 04:00 UTC and ending at 08:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to four hours.
2024-August-15 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday Aug 15th 2023, 17:24 - 19:05 UTC
What happened:
The SauceLabs Single Sign-on service suffered a failure causing customers using SSO to be unable to login to the UI. This incident did not impact automated testing.
Why it happened:
An invalid SauceLabs iDP was deployed.
How we fixed it:
We rolled back the configuration for the SauceLabs iDP, restoring service..
What we are doing to prevent it from happening again:
We’ve deployed stricter validation in our Single Sign-on service
Resolved
This incident has been resolved.
Investigating
We have received multiple reports of users experiencing issues accessing our dashboard via SSO. We are investigating.
This incident affected: Sauce Labs Dashboard (US-West, EU-Central).