Maintenance Windows for Sauce Labs
We are currently aware of an ongoing issue impacting the Talkback functionality on our Real Device Cloud. Our team is actively working to resolve this as quickly as possible.
2024-August-15 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday Aug 15th 2023, 17:24 - 19:05 UTC
What happened:
The SauceLabs Single Sign-on service suffered a failure causing customers using SSO to be unable to login to the UI. This incident did not impact automated testing.
Why it happened:
An invalid SauceLabs iDP was deployed.
How we fixed it:
We rolled back the configuration for the SauceLabs iDP, restoring service..
What we are doing to prevent it from happening again:
We’ve deployed stricter validation in our Single Sign-on service
Resolved
This incident has been resolved.
Investigating
We have received multiple reports of users experiencing issues accessing our dashboard via SSO. We are investigating.
This incident affected: Sauce Labs Dashboard (US-West, EU-Central).