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2024-May-28 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Tuesday May 28 2024, 13:42 - 14:41 UTC
What happened:
There was low availability of iOS17 devices in all of Sauce Labs DCs.
Why it happened:
A false positive check marked some devices as offline.
How we fixed it:
The check was fixed.
What we are doing to prevent it from happening again:
We’ve implemented additional guard-rails and reduced the time to deploy.
Resolved
After taking remedial action, the availability of iOS 17 real devices has returned to normal. This incident is resolved.
Monitoring
After taking remedial action, the availability of iOS 17 real devices is returning to normal. We are currently monitoring.
Investigating
We are experiencing reduced availability of iOS 17 Real devices in all our data centres. We are investigating.
This incident affected: Automated Real Device Testing (US-West, EU-Central, US-East), Live Real Device Testing (US-West, EU-Central, US-East), and Native Framework Mobile App Testing (US-West, EU-Central).