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2024-May-28 Service Incident

Incident Report for Sauce Labs

Postmortem

Dates:

Tuesday May 28 2024, 13:42 - 14:41 UTC

What happened:

There was low availability of iOS17 devices in all of Sauce Labs DCs.

Why it happened:

A false positive check marked some devices as offline.

How we fixed it:

The check was fixed. 

What we are doing to prevent it from happening again:

We’ve implemented additional guard-rails and reduced the time to deploy.

Posted Jun 25, 2024 - 03:52 UTC

Resolved

After taking remedial action, the availability of iOS 17 real devices has returned to normal. This incident is resolved.
Posted May 28, 2024 - 14:41 UTC

Monitoring

After taking remedial action, the availability of iOS 17 real devices is returning to normal. We are currently monitoring.
Posted May 28, 2024 - 14:16 UTC

Investigating

We are experiencing reduced availability of iOS 17 Real devices in all our data centres. We are investigating.
Posted May 28, 2024 - 13:42 UTC
This incident affected: Automated Real Device Testing (US-West, EU-Central, US-East), Live Real Device Testing (US-West, EU-Central, US-East), and Native Framework Mobile App Testing (US-West, EU-Central).