Maintenance Windows for Sauce Labs
Our EU Central data center (RDC) will undergo unplanned but necessary power maintenance on June 19th, 2025, between 07:00 and 18:00 CEST (05:00–16:00 UTC).
During this maintenance window, devices may experience brief service interruptions lasting up to 20–30 minutes. We are taking every measure to minimize impact and ensure full service restoration as quickly as possible.
We appreciate your understanding and apologize for any inconvenience this may cause.
2021-February-23 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Tuesday, February 24, 2:51am - 3:26am UTC
What happened:
Windows OS tests in the US-West and European regions experienced delays in their processing during a ~30-minute window.
Why it happened:
During the most recent OS update, a mismatch in configuration between two different components of our platform caused Windows tests to stall without being processed.
How we fixed it:
The affected service was rolled back to its previous version, restoring the original configuration.
What we are doing to prevent it from happening again:
We are changing our deployment procedures to avoid the issue in the future and accelerating our efforts to unify configuration information.
Resolved
After taking remedial action, tests are back to their normal state. All services fully operational.
Investigating
We are seeing PC jobs not start on our EU and US datacenter. We are taking remedial action.
This incident affected: Automated Browser Testing (US-West, EU-Central), Live Browser Testing (US-West, EU-Central), and Live Virtual Mobile Device Testing (US-West, EU-Central).