Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2021-February-23 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Tuesday, February 24, 2:51am - 3:26am UTC
What happened:
Windows OS tests in the US-West and European regions experienced delays in their processing during a ~30-minute window.
Why it happened:
During the most recent OS update, a mismatch in configuration between two different components of our platform caused Windows tests to stall without being processed.
How we fixed it:
The affected service was rolled back to its previous version, restoring the original configuration.
What we are doing to prevent it from happening again:
We are changing our deployment procedures to avoid the issue in the future and accelerating our efforts to unify configuration information.
Resolved
After taking remedial action, tests are back to their normal state. All services fully operational.
Investigating
We are seeing PC jobs not start on our EU and US datacenter. We are taking remedial action.
This incident affected: Automated Browser Testing (US-West, EU-Central), Live Browser Testing (US-West, EU-Central), and Live Virtual Mobile Device Testing (US-West, EU-Central).