Sauce Labs Maintenance Windows for Sauce Labs
We are experiencing cellular connectivity issues affecting 10% of private RDC devices in our US datacenter. A carrier technician is currently on site investigating the issue.
2023-April-11 Service Incident
Incident Report for Sauce Labs


Tuesday April 11th 2023, 09:09 - 10:05 UTC

What happened:

During the incident, any requests to start Appium sessions on Android devices requiring chromedriver version 112 or higher failed.

Why it happened:

This was caused due to an outdated version of chromedriver in our real device pool. The process that is responsible for keeping chromedriver up to date failed due to a bug. The bug also caused the alert mechanism to fail, causing a delay in our response.

How we fixed it:

We deployed a new version of the real device pool with the latest chromedriver versions.

What we are doing to prevent it from happening again:

We are addressing the bug in the chromedriver update process, which caused chromedriver to be out of date and delayed our response.

Posted May 03, 2023 - 14:36 UTC

After taking remedial action, all Android Real Device sessions are starting as expected on both US-West-1 and EU-Central-1 data centers. This issue is now resolved, all services are fully operational.
Posted Apr 11, 2023 - 10:18 UTC
Automated Android real device tests are intermittently failing to launch in our US-West-1 and EU-Central-1 data centers. We are actively investigating.
Posted Apr 11, 2023 - 09:21 UTC
This incident affected: Automated Real Device Testing (US-West, EU-Central).