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2022-June-22 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday June 22nd 2022, 14:55 - 18:02 UTC
What happened:
During a deployment we introduced a bug that caused all Live Cross Browser Desktop sessions to fail for macOS. The users were presented with a “loading” screen and the session never started.
Why it happened:
A deployment of our web UI component introduced an uncaught exception leading to sessions not starting for macOS.
How we fixed it:
We rolled back the web UI to the previous known good version.
What we are doing to prevent it from happening again:
We are addressing the bug that was introduced in this release. We are adding additional testing to verify all session types will start after a release.
Resolved
Between 13:30 UTC and 18:36 UTC, we experienced issues starting Mac OS Live tests via the Sauce Labs Dashboard in all of our Data Centers. This issue is now resolved. All services are fully operational.