Sauce Labs Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day

2022-June-22 Resolved Service Incident

Incident Report for Sauce Labs

Postmortem

Dates:

Wednesday June 22nd 2022, 14:55 - 18:02 UTC

What happened:

During a deployment we introduced a bug that caused all Live Cross Browser Desktop sessions to fail for macOS. The users were presented with a “loading” screen and the session never started. 

Why it happened:

A deployment of our web UI component introduced an uncaught exception leading to sessions not starting for macOS. 

How we fixed it:

We rolled back the web UI to the previous known good version. 

What we are doing to prevent it from happening again:

We are addressing the bug that was introduced in this release. We are adding additional testing to verify all session types will start after a release.

Posted Jun 27, 2022 - 14:50 UTC

Resolved

Between 13:30 UTC and 18:36 UTC, we experienced issues starting Mac OS Live tests via the Sauce Labs Dashboard in all of our Data Centers. This issue is now resolved. All services are fully operational.
Posted Jun 22, 2022 - 18:30 UTC