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2021-February-22 Service Incident
Incident Report for Sauce Labs


Monday, February 22, 2021, 15:30 - 16:50 PST

What happened:

Customers were unable to start Mac desktop browser tests and iOS Simulator tests in the EU datacenter.

Why it happened:

The primary link to the Mac cloud went into a maintenance window and the connection was not successfully failed over to the secondary link.

How we fixed it:

The connection was manually failed over to the secondary link.

What are we doing to prevent it from happening again:

The fail-over configuration has been updated to catch additional scenarios which will lead to successful hand-off in future cases where the primary link becomes unusable.

Posted Feb 24, 2021 - 21:37 UTC

macOS and iOS tests are back to normal. All services fully operational.
Posted Feb 23, 2021 - 01:24 UTC
We have taken remedial action and see MacOS and iOS tests starting successfully. We are monitoring
Posted Feb 23, 2021 - 01:11 UTC
Tests are continuing to fail, your iOS simulator and desktop tests may not start. We are continuing to monitor and investigate.
Posted Feb 23, 2021 - 00:47 UTC
We have taken remedial actions. We are monitoring but Mac iOS simulator and desktop tests should be fully operational.
Posted Feb 23, 2021 - 00:31 UTC
We are continuing to investigate this issue.
Posted Feb 23, 2021 - 00:23 UTC
The Mac cloud is experiencing errors, iOS simulator tests and Mac Desktop tests will not start. We are investigating and taking remedial action.
Posted Feb 23, 2021 - 00:16 UTC
This incident affected: Live Virtual Mobile Device Testing (EU-Central), Live Browser Testing (EU-Central), Automated Virtual Mobile Device Testing (EU-Central), and Automated Browser Testing (EU-Central).