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2025-August-19 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Friday August 19th 2025, 16:20 UTC - 16:55 UTC.
What happened:
During the times stated, automated Android real device tests were failing to start intermittently in the US-West-1 datacenter.
Why it happened:
A defect was introduced by a deployment which impacted Appium tests.
How we fixed it:
The deployment was rolled back.
What we are doing to prevent it from happening again:
We have improved our internal test cases to detect the conditions in which the defect occurred.
Resolved
Between 16:15 -16:55 UTC, automated Android Real Device tests were intermittently failing to start in our US West Data Center. We took remedial action and the problem was resolved. All services are fully operational.