Maintenance Windows for Sauce Labs
We are currently aware of an ongoing issue impacting the Talkback functionality on our Real Device Cloud. Our team is actively working to resolve this as quickly as possible.
2024-June-7 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Friday June 7 2024, 12:16 - 13:54 UTC
What happened:
SC4 tunnels were intermittently not starting in US-WEST.
Why it happened:
An unexpected, intermittent DNS resolution failure began occurring after upgrading a hypervisor on which the primary DNS server was running.
How we fixed it:
We repaired the primary DNS server and returned it back to service.
What we are doing to prevent it from happening again:
We’re evaluating an alternative DNS deployment.
Resolved
After taking remedial action, Sauce Connect 4 tunnels are starting successfully in our US-West data center. All services are fully operational.
Monitoring
We have fixed the root cause, and Sauce Connect 4 tunnels are starting successfully in our US-West data center. We are monitoring.
Identified
We have identified the root cause and are working on implementing a fix.
Investigating
Sauce Connect 4 tunnels are intermittently failing to start in our US-West data center. We are investigating.
This incident affected: Sauce Connect (US-West).