Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day
2024-May-3 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday May 3 2024, 10:36 - 12:02 UTC
What happened:
There was limited access to the Sauce Labs UI for customers in our “US East 4” datacenter.
Why it happened:
A renewed SSL certificate was not applied properly.
How we fixed it:
The certificate was applied correctly.
What we are doing to prevent it from happening again:
We have improved our certificate expiration monitoring for this environment.
Resolved
After taking remedial action, access to the dashboard and manual testing in our US-East-4 datacenter has been restored. This incident is resolved.
Investigating
We are currently experiencing an issue accessing our web application in the US-East-4 datacenter, this affects access to the Sauce Labs dashboard and manual testing. We are investigating.
This incident affected: Live Real Device Testing (US-East).