Sauce Labs Maintenance Windows for Sauce Labs
We are currently performing maintenance that will affect the initiation of new Sauce Connect tunnel instances. The maintenance is expected to be completed by 2:00 PM PST. We appreciate your understanding and patience as we work to enhance our service.

2024-May-3 Service Incident

Incident Report for Sauce Labs

Postmortem

Dates:

Thursday May 3 2024, 10:36 - 12:02 UTC

What happened:

There was limited access to the Sauce Labs UI for customers in our “US East 4” datacenter. 

Why it happened:

A renewed SSL certificate was not applied properly.

How we fixed it:

The certificate was applied correctly. 

What we are doing to prevent it from happening again:

We have improved our certificate expiration monitoring for this environment.

Posted May 23, 2024 - 10:02 UTC

Resolved

After taking remedial action, access to the dashboard and manual testing in our US-East-4 datacenter has been restored. This incident is resolved.
Posted May 03, 2024 - 12:08 UTC

Investigating

We are currently experiencing an issue accessing our web application in the US-East-4 datacenter, this affects access to the Sauce Labs dashboard and manual testing. We are investigating.
Posted May 03, 2024 - 11:48 UTC
This incident affected: Live Real Device Testing (US-East).