Maintenance Windows for Sauce Labs
We are currently aware of an ongoing issue impacting the Talkback functionality on our Real Device Cloud. Our team is actively working to resolve this as quickly as possible.
2024-May-3 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday May 3 2024, 10:36 - 12:02 UTC
What happened:
There was limited access to the Sauce Labs UI for customers in our “US East 4” datacenter.
Why it happened:
A renewed SSL certificate was not applied properly.
How we fixed it:
The certificate was applied correctly.
What we are doing to prevent it from happening again:
We have improved our certificate expiration monitoring for this environment.
Resolved
After taking remedial action, access to the dashboard and manual testing in our US-East-4 datacenter has been restored. This incident is resolved.
Investigating
We are currently experiencing an issue accessing our web application in the US-East-4 datacenter, this affects access to the Sauce Labs dashboard and manual testing. We are investigating.
This incident affected: Live Real Device Testing (US-East).