Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day
2025-April-2 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Tuesday April 1st 2025, 14:54 UTC - Wednesday April 2nd 2025, 13:45 UTC
What happened:
iOS tests using Sauce Connect failed to start.
Why it happened:
There was a mismatch in the SSL certificate's expiration dates.
How we fixed it:
Re-ordered new SSL certificates.
What we are doing to prevent it from happening again:
We are adding monitoring for the SSL certificates.
Resolved
After taking remedial action, all services are operating as normal. This incident is resolved.
Monitoring
We have identified the root cause and have deployed a fix for this issue. We are monitoring.
Update
We are continuing to see iOS simulator test failures when using Sauce Connect in the US-West-1 & EU-Central-1 Data Centers. We are actively investigating.
Investigating
We are seeing failing iOS simulator tests when using Sauce Connect in US-West-1 & EU-Central-1 Data Centers. We are investigating.
This incident affected: Automated Virtual Mobile Device Testing (US-West, EU-Central) and Live Virtual Mobile Device Testing (US-West, EU-Central).