We are currently aware of an ongoing issue impacting the Talkback functionality on our Real Device Cloud. Our team is actively working to resolve this as quickly as possible.
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iOS and Android real device tests in the US West and EU Central datacenters are running with no further timeout errors. All services are fully operational.
Posted Oct 04, 2023 - 18:35 UTC
Monitoring
We have fixed the root cause, and all real device tests are running successfully in our US West data center. We are monitoring.
Posted Oct 04, 2023 - 13:31 UTC
Identified
We have identified the root cause and we are implementing a fix. Currently there is no impact on real device testing in our US West data center.
Posted Oct 04, 2023 - 10:42 UTC
Update
After taking remedial action iOS and Android real device tests are running successfully in the US West data center. We are working on identifying the root cause.
Posted Oct 04, 2023 - 09:05 UTC
Investigating
We are seeing an increase in timeouts when running iOS and Android real device tests in the US West data center. We are investigating.
Posted Oct 04, 2023 - 08:27 UTC
This incident affected: Automated Real Device Testing (US-West) and Native Framework Mobile App Testing (US-West).
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