Maintenance Windows for Sauce Labs
We are investigating an issue with a third-party provider that is causing intermittent "Connection timed out", "pool communication" and "Unknown error while proxying appium request" errors when running tests in our EU and US datacenters. We will be performing emergency maintenance to our EU-Central and US-West datacenters this week to address this issue. Emergency maintenance windows will be posted to this page.
2023-October-4 Service Incident
Incident
Report for Sauce Labs
Postmortem
Resolved
iOS and Android real device tests in the US West and EU Central datacenters are running with no further timeout errors. All services are fully operational.
Monitoring
We have fixed the root cause, and all real device tests are running successfully in our US West data center. We are monitoring.
Identified
We have identified the root cause and we are implementing a fix. Currently there is no impact on real device testing in our US West data center.
Update
After taking remedial action iOS and Android real device tests are running successfully in the US West data center. We are working on identifying the root cause.
Investigating
We are seeing an increase in timeouts when running iOS and Android real device tests in the US West data center. We are investigating.
This incident affected: Automated Real Device Testing (US-West) and Native Framework Mobile App Testing (US-West).