Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2021-October-18 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Monday October 18th 2021, 16:00 - 16:45 UTC
What happened:
Live tests running in our US West data center on Android devices were receiving intermittent "device disconnected" messages.
Why it happened:
Due to a degradation in performance of our RDC system, connectivity from a certain number of devices was failing.
How we fixed it:
The performance improved automatically within ~30 minutes.
What we are doing to prevent it from happening again:
We are closely monitoring our real device systems for increments in errors and changes in performance.
Resolved
After investigation, we are seeing devices start up as normal and not get disconnected. All services are fully operational.
Investigating
We have received reports of Android devices getting "device disconnected" errors when navigating via Live Testing on our US West data center. We are investigating
This incident affected: Live Real Device Testing (US-West).