Sauce Labs Maintenance Windows for Sauce Labs
We are currently performing maintenance that will affect the initiation of new Sauce Connect tunnel instances. The maintenance is expected to be completed by 2:00 PM PST. We appreciate your understanding and patience as we work to enhance our service.

2023-February-3 Service Incident

Incident Report for Sauce Labs

Postmortem

Posted Feb 15, 2023 - 09:45 UTC

Resolved

After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. This issue is resolved
Posted Feb 03, 2023 - 04:25 UTC

Update

After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. We are currently monitoring.
Posted Feb 03, 2023 - 03:31 UTC

Monitoring

After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. This incident is resolved.
Posted Feb 03, 2023 - 03:27 UTC

Update

We are continuing to investigate this issue.
Posted Feb 03, 2023 - 03:00 UTC

Investigating

Desktop and virtual mobile device tests are receiving long wait times and a high rate of errors upon session start. This includes MacOS desktop, Windows desktop, Android emulator tests, and iOS simulator tests. We are investigating.
Posted Feb 03, 2023 - 02:59 UTC
This incident affected: Automated Browser Testing (US-West, EU-Central), Automated Virtual Mobile Device Testing (US-West, EU-Central), Live Browser Testing (US-West, EU-Central), and Live Virtual Mobile Device Testing (US-West, EU-Central).