Maintenance Windows for Sauce Labs
We are experiencing an intermittent issue in our US-West-1 datacenter that causes elevated wait times and error rates when starting desktop browser and virtual mobile device tests. Until we address the underlying causes of this issue, we expect this issue to continue to reoccur. We will post incidents here on our status page as each instance of this issue occurs whilst we continue to work to address the underlying cause.
2023-February-3 Service Incident
Incident
Report for Sauce Labs
Postmortem
Resolved
After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. This issue is resolved
Update
After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. We are currently monitoring.
Monitoring
After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. This incident is resolved.
Update
We are continuing to investigate this issue.
Investigating
Desktop and virtual mobile device tests are receiving long wait times and a high rate of errors upon session start. This includes MacOS desktop, Windows desktop, Android emulator tests, and iOS simulator tests. We are investigating.
This incident affected: Automated Browser Testing (US-West, EU-Central), Automated Virtual Mobile Device Testing (US-West, EU-Central), Live Browser Testing (US-West, EU-Central), and Live Virtual Mobile Device Testing (US-West, EU-Central).