Maintenance Windows for Sauce Labs
The APAC-Southeast-1 REST API and app.apac-southeast-1.saucelabs.com UI are returning errors and not usable at the moment. We are taking remedial action
2022-August-12 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Friday August 12th 2022, 12:00 - 14:03 UTC
What happened:
Customers were unable to log into app.saucelabs.com due to an expired certificate.
Why it happened:
During our normal practice of renewing certificates, we missed a location that impacted our web frontend. Most of our certificates are applied through automation except a few locations like this one which reside on a CDN that we are in the process of deprecating.
How we fixed it:
We manually updated the certificates and users were able to access the web frontend again.
What we are doing to prevent it from happening again:
We are removing the CDN where these certificates are applied in favor of one in GCP where we have automation and better monitoring of certificate expiry.
Resolved
After taking remedial action access to the Sauce Labs platform UI has been fully restored.
Monitoring
After taking remedial action access to the Sauce Labs platform UI has been partially restored. We are monitoring.
Investigating
The Sauce Labs platform UI is currently down. We are investigating.
This incident affected: Sauce Labs UI (US-West, US-East (Headless), EU-Central).