Sauce Labs Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day

2022-August-12 Service Incident

Incident Report for Sauce Labs

Postmortem

Dates:

Friday August 12th 2022, 12:00 - 14:03 UTC

What happened:

Customers were unable to log into app.saucelabs.com due to an expired certificate. 

Why it happened:

During our normal practice of renewing certificates, we missed a location that impacted our web frontend. Most of our certificates are applied through automation except a few locations like this one which reside on a CDN that we are in the process of deprecating. 

How we fixed it:

We manually updated the certificates and users were able to access the web frontend again. 

What we are doing to prevent it from happening again:

We are removing the CDN where these certificates are applied in favor of one in GCP where we have automation and better monitoring of certificate expiry.

Posted Aug 22, 2022 - 11:40 UTC

Resolved

After taking remedial action access to the Sauce Labs platform UI has been fully restored.
Posted Aug 12, 2022 - 14:04 UTC

Monitoring

After taking remedial action access to the Sauce Labs platform UI has been partially restored. We are monitoring.
Posted Aug 12, 2022 - 13:24 UTC

Investigating

The Sauce Labs platform UI is currently down. We are investigating.
Posted Aug 12, 2022 - 12:52 UTC
This incident affected: Sauce Labs Dashboard (US-West, EU-Central).