Friday August 12th 2022, 12:00 - 14:03 UTC
Customers were unable to log into app.saucelabs.com due to an expired certificate.
During our normal practice of renewing certificates, we missed a location that impacted our web frontend. Most of our certificates are applied through automation except a few locations like this one which reside on a CDN that we are in the process of deprecating.
We manually updated the certificates and users were able to access the web frontend again.
We are removing the CDN where these certificates are applied in favor of one in GCP where we have automation and better monitoring of certificate expiry.