Maintenance Windows for Sauce Labs
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2024-October-11 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Friday October 11 2024, 04:30 - 04:57 UTC
What happened:
Real Devices in our US East 4 datacenter were unavailable due to a lack of internet connectivity at the site.
Why it happened:
Both network providers used by the US East datacenter were down.
How we fixed it:
One of the network providers restored service, allowing RDC devices to become available.
What we are doing to prevent it from happening again:
Our Network team is looking into alternate IP transit providers to improve reliability.
Resolved
Between 04:30 and 04:57 UTC, we were experiencing elevated error rates and reduced device availability for Real device tests in our US-East data center. The issue is now resolved. All services are fully operational.