Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2021-February-10 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday, February 10, 2021, 01:00 - 08:00 PST
What happened:
Customers may have experienced 401 and CORS errors when logging into the Sauce Labs dashboard from regions within the U.S..
Why it happened:
A server that had been drained was still being used by the load balancer managing the sign in process.
How we fixed it:
The issue was resolved once the load balancer stopped using the drained server.
What we are doing to prevent it from happening again:
We reconfigured the affected load balancer to more rapidly cease use of any drained servers.
Resolved
Between 1am PST and 8am PST login attempts may have been slow or ended in a 401 Clearance Needed error page.