Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2022-August-4 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday August 4th 2022, 14:17 - 14:24 UTC
What happened:
Sauce Connect tunnels were failing and our dashboard was unresponsive in our US-West-1 region due to an issue with our user authentication service.
Why it happened:
A release for the user authentication service was deployed in order to address a performance issue. This deployment introduced some unexpected behavior that interfered with requests to it.
How we fixed it:
We rolled back the release to the prior version.
What we are doing to prevent it from happening again:
We are continuing our investigation into the performance issues with this service and will be incrementally deploying fixes for it over the next few weeks.
Resolved
Between 14:17 and 14:24 UTC today, a deployment and rollback of a service caused our dashboard to be unresponsive in our US-West-1 data center. In addition, Sauce Connect tunnels failed between 14:17 and 14:55.