We are investigating an issue with a third-party provider that is causing intermittent "Connection timed out", "pool communication" and "Unknown error while proxying appium request" errors when running tests in our EU and US datacenters. We will be performing emergency maintenance to our EU-Central and US-West datacenters this week to address this issue. Emergency maintenance windows will be posted to this page.
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Sauce Labs will have a two hour previously scheduled maintenance window on December 9th, starting at 18:00 UTC and ending at 20:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU-Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Posted Oct 31, 2023 - 19:14 UTC
This scheduled maintenance affects: Automated Virtual Mobile Device Testing (EU-Central), Automated Real Device Testing (EU-Central), Live Browser Testing (EU-Central), Live Virtual Mobile Device Testing (EU-Central), Live Real Device Testing (EU-Central), Insights (EU-Central), Billing (EU-Central), IPSec VPN (EU-Central), Native Framework Mobile App Testing (EU-Central), API Testing (EU-Central), Automated Browser Testing (EU-Central), Sauce Connect (EU-Central), Sauce Labs REST API (EU-Central), and Sauce Labs Dashboard (EU-Central).
Maintenance Windows for Sauce Labs