Wednesday May 20th 2022, 11:50 - 13:15 UTC
Sauce Connect tunnels intermittently failed to start in our eu-central-1 data center.
Why it happened:
Unusually high load caused our back-end systems to respond slower than usual.
How we fixed it:
The system restored its normal behavior after the load was decreased.
What we are doing to prevent it from happening again:
- We are planning to improve our back-end system performance in EU-Central to be able to handle this workload
- We will introduce stricter rate-limiting rules to ensure that an individual user cannot affect the system performance