Maintenance Windows for Sauce Labs
Our EU Central data center (RDC) will undergo unplanned but necessary power maintenance on June 19th, 2025, between 07:00 and 18:00 CEST (05:00–16:00 UTC).
During this maintenance window, devices may experience brief service interruptions lasting up to 20–30 minutes. We are taking every measure to minimize impact and ensure full service restoration as quickly as possible.
We appreciate your understanding and apologize for any inconvenience this may cause.
2024-October-1 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Monday September 30 2024, 15:53 - 16:10 UTC
What happened:
The Sauce Labs dashboard for the EU-Central-1 datacenter was not accessible.
Why it happened:
The gateway in front of https://app.eu-central-1.saucelabs.com/ was misconfigured.
How we fixed it:
A rollback was executed to the previous known working version.
What we are doing to prevent it from happening again:
Improved synthetic monitoring for https://app.eu-central-1.saucelabs.com/.
Resolved
This incident has been resolved.
Monitoring
Access to support portal has been restored. We continue to monitor.
Update
We are continuing to monitor the status and update once the third party issue is resolved
Update
We are continuing to monitor the status and update once the third party issue is resolved
Identified
A third party provider is currently experiencing an outage which is impacting support.saucelabs.com. If this is an emergency and you wish to reach Sauce Labs Support team, please email us at support.outage@saucelabs.com.
This incident affected: Other (support.saucelabs.com).