2024-October-1 Service Incident

Incident Report for Sauce Labs

Postmortem

Dates:

Monday September 30 2024, 15:53 - 16:10 UTC

What happened:

The Sauce Labs dashboard for the EU-Central-1 datacenter was not accessible.

Why it happened:

The gateway in front of https://app.eu-central-1.saucelabs.com/ was misconfigured.

How we fixed it:

A rollback was executed to the previous known working version.

What we are doing to prevent it from happening again:

Improved synthetic monitoring for https://app.eu-central-1.saucelabs.com/.

Posted May 17, 2025 - 10:59 UTC

Resolved

This incident has been resolved.

Posted Oct 01, 2024 - 20:48 UTC

Monitoring

Access to support portal has been restored. We continue to monitor.

Posted Oct 01, 2024 - 18:20 UTC

Update

We are continuing to monitor the status and update once the third party issue is resolved

Posted Oct 01, 2024 - 17:06 UTC

Update

We are continuing to monitor the status and update once the third party issue is resolved

Posted Oct 01, 2024 - 16:56 UTC

Identified

A third party provider is currently experiencing an outage which is impacting support.saucelabs.com. If this is an emergency and you wish to reach Sauce Labs Support team, please email us at support.outage@saucelabs.com.

Posted Oct 01, 2024 - 16:32 UTC

This incident affected: Other (support.saucelabs.com).