Maintenance Windows for Sauce Labs
We are currently performing maintenance that will affect the initiation of new Sauce Connect tunnel instances. The maintenance is expected to be completed by 2:00 PM PST. We appreciate your understanding and patience as we work to enhance our service.
2024-October-11 Resolved Service Incident 2
Incident
Report for Sauce Labs
Postmortem
Dates:
Friday October 11th 2024, 09:19 - 19:19 UTC
What happened:
Real Device tests using Sauce Connect 5 tunnels experienced failures in all datacenters.
Why it happened:
An improperly tested change to Sauce Connect service was rolled out.
How we fixed it:
The sauce connect service was rolled back to a previously working version.
What we are doing to prevent it from happening again:
Fixes to post-deploy checks are planned to prevent this issue from reoccurring.
Resolved
Between 9:33 and 19:21 UTC, Real Device tests running via Sauce Connect tunnel (version 5) experienced failures on US-West-1 and EU-Central-1 and US-East-4 Data centers. We have identified the issue and taken remedial action.