Maintenance Window
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day
2025-July-22 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Tuesday July 22d 2025, 07:28 UTC - 15:07 UTC.
What happened:
The Sauce Labs dashboard for our US-West-1 datacenter was unavailable intermittently during the incident timeline.
Why it happened:
This issue was caused by Cache poisoning via a specific header.
How we fixed it:
The header settings were reviewed and fixed in our proxies.
What we are doing to prevent it from happening again:
We have added stricter rules to prevent further cache poisoning attempts.
Resolved
After taking remedial action, the Sauce Labs dashboard is now stable and available. This incident is resolved.
Monitoring
We have been seeing intermittent errors accessing the US-West-1 Sauce Labs dashboard. We have identified a solution and have deployed a fix for this issue. We are monitoring.
Update
We are continuing to investigate this issue.
Investigating
We are currently seeing intermittent errors accessing the US-West-1 Sauce Labs dashboard. We are investigating.
This incident affected: Live Browser Testing (US-West), Live Virtual Mobile Device Testing (US-West), Live Real Device Testing (US-West), Sauce Labs Dashboard (US-West), and Insights (US-West).