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2023-June-23 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Friday June 23 2023, 12:15 - 13:18 UTC
What happened:
Customers experienced elevated start times and error rates for Windows, Mac, iOS Simulator, and Android Emulator tests in our EU-Central datacenter.
Why it happened:
Regular third-party maintenance rendered autoscaling services into an unhealthy state.
How we fixed it:
The autoscaling service was restarted.
What we are doing to prevent it from happening again:
Improving service auto-healing, both generally and for this specific failure mode.
Resolved
After taking remedial action, all desktop and mobile device sessions are starting successfully in our EU-Central-1 data center. All services are fully operational.
Investigating
Between 12:18 and 13:20 UTC, error rates for desktop and virtual mobile device tests were elevated in our EU-Central-1 data center. Error rates for Android emulator tests are still elevated. We are investigating.
This incident affected: Automated Virtual Mobile Device Testing (EU-Central) and Live Virtual Mobile Device Testing (EU-Central).