Maintenance Windows for Sauce Labs
Sauce Labs will have a four hour previously scheduled maintenance window on Wednesday, July 10th, starting at 04:00 UTC and ending at 08:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to four hours.
2023-June-23 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Friday June 23 2023, 12:15 - 13:18 UTC
What happened:
Customers experienced elevated start times and error rates for Windows, Mac, iOS Simulator, and Android Emulator tests in our EU-Central datacenter.
Why it happened:
Regular third-party maintenance rendered autoscaling services into an unhealthy state.
How we fixed it:
The autoscaling service was restarted.
What we are doing to prevent it from happening again:
Improving service auto-healing, both generally and for this specific failure mode.
Resolved
After taking remedial action, all desktop and mobile device sessions are starting successfully in our EU-Central-1 data center. All services are fully operational.
Investigating
Between 12:18 and 13:20 UTC, error rates for desktop and virtual mobile device tests were elevated in our EU-Central-1 data center. Error rates for Android emulator tests are still elevated. We are investigating.
This incident affected: Automated Virtual Mobile Device Testing (EU-Central) and Live Virtual Mobile Device Testing (EU-Central).