We are experiencing cellular connectivity issues affecting 10% of private RDC devices in our US datacenter. A carrier technician is currently on site investigating the issue.
Get email notifications whenever Sauce Labs creates, updates or resolves an incident.
Get text message notifications whenever Sauce Labs creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
We have taken corrective action. Sauce Connect tunnels are now starting as normal, and error rates are back to normal levels. This incident is resolved.
Posted May 16, 2023 - 06:08 UTC
Update
We are also seeing Real Device tests using Sauce Connect tunnels intermittently fail. We are still investigating.
Posted May 16, 2023 - 05:29 UTC
Investigating
Sauce Connect tunnels are intermittently not starting and we are seeing an elevated rate of error rate when starting Windows and Android virtual device and desktop browser tests in our EU-Central-1 and US-West-1 data centers. We are investigating.
Posted May 16, 2023 - 04:52 UTC
This incident affected: Automated Browser Testing (US-West, EU-Central), Automated Virtual Mobile Device Testing (US-West, EU-Central), Automated Real Device Testing (US-West, EU-Central), Live Browser Testing (US-West, EU-Central), Live Virtual Mobile Device Testing (US-West, EU-Central), Sauce Connect (US-West, EU-Central), and Sauce Labs REST API (US-West, EU-Central).
Maintenance Windows for Sauce Labs