Sauce Labs Maintenance Windows for Sauce Labs
We are experiencing cellular connectivity issues affecting 10% of private RDC devices in our US datacenter. A carrier technician is currently on site investigating the issue.
2023-May-16 Service Incident
Incident Report for Sauce Labs
We have taken corrective action. Sauce Connect tunnels are now starting as normal, and error rates are back to normal levels. This incident is resolved.
Posted May 16, 2023 - 06:08 UTC
We are also seeing Real Device tests using Sauce Connect tunnels intermittently fail. We are still investigating.
Posted May 16, 2023 - 05:29 UTC
Sauce Connect tunnels are intermittently not starting and we are seeing an elevated rate of error rate when starting Windows and Android virtual device and desktop browser tests in our EU-Central-1 and US-West-1 data centers. We are investigating.
Posted May 16, 2023 - 04:52 UTC
This incident affected: Automated Browser Testing (US-West, EU-Central), Automated Virtual Mobile Device Testing (US-West, EU-Central), Automated Real Device Testing (US-West, EU-Central), Live Browser Testing (US-West, EU-Central), Live Virtual Mobile Device Testing (US-West, EU-Central), Sauce Connect (US-West, EU-Central), and Sauce Labs REST API (US-West, EU-Central).