Sauce Labs Maintenance Windows for Sauce Labs
Sauce Labs will have a four hour previously scheduled maintenance window on Wednesday, July 10th, starting at 04:00 UTC and ending at 08:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to four hours.
2024-April-14 Service Incident
Incident Report for Sauce Labs


Sunday April 14th 2024, 17:05 - 18:40 UTC

What happened:

Customers were unable to access the Web UI or API for Sauce Labs services.

Why it happened:

Our internal and external API Gateways were unable to process traffic.

How we fixed it:

We restarted the API Gateway service.

What we are doing to prevent it from happening again:

We are working to improve our runbooks for similar issues in the future.

Posted Apr 24, 2024 - 02:57 UTC

After taking remedial action, services in all datacenters are operating as normal. This incident is resolved.
Posted Apr 14, 2024 - 18:46 UTC
We are seeing issues accessing and running tests on the Sauce Labs platform in all datacenters, this is affecting all services. We are currently investigating.
Posted Apr 14, 2024 - 17:55 UTC
This incident affected: Automated Browser Testing (US-West, EU-Central), Automated Virtual Mobile Device Testing (US-West, EU-Central), Automated Real Device Testing (US-West, EU-Central, US-East), Live Browser Testing (US-West, EU-Central), Live Virtual Mobile Device Testing (US-West, EU-Central), Live Real Device Testing (US-West, EU-Central, US-East), API Testing (US-West, EU-Central), Sauce Connect (US-West, EU-Central), Visual Testing (Visual Testing Hub, Visual Testing Infrastructure, Visual Testing REST API, Legacy Visual Testing (Screener) UI), Sauce Labs REST API (US-West, EU-Central), Sauce Labs Dashboard (US-West, EU-Central), Insights (US-West, EU-Central), Billing (US-West, EU-Central), Other (, Sauce Labs Documentation), IPSec VPN (US-West, EU-Central), Native Framework Mobile App Testing (US-West, EU-Central), Mobile Beta Testing (TestFairy) (TestFairy Platform, TestFairy UI), and Sauce Orchestrate (US-West, EU-Central).