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2021-March-20 Service Incident
Incident Report for Sauce Labs


Monday, March 22, 6:24am UTC - Monday, March 22nd, 2:32pm UTC

What happened:

Sauce Visual tests during this timeframe queued but did not run, making builds timeout and fail.

Why it happened:

The service in charge of managing jobs queues was hanging in a loop state after reaching an edge case introduced by a new feature.

How we fixed it:

The issue was remediated and an update was deployed.

What we are doing to prevent it from happening again:

We’re increasing system visibility and robustness by adding new alerts and health checks for the failing service.

Posted Apr 01, 2021 - 18:32 UTC

This incident has been resolved.
Posted Mar 22, 2021 - 14:34 UTC
A fix has been implemented. Previously queued tests will have failed but new Visual tests are running correctly We are continuing to monitor the situation.
Posted Mar 22, 2021 - 14:20 UTC
Visual tests are queued up and are currently not running. We are investigating.
Posted Mar 22, 2021 - 13:51 UTC
This incident affected: Visual Testing Hub, Visual Testing Infrastructure, and Visual Testing REST API.