Maintenance Window
We are experiencing intermittent issues with iOS Simulators and MacOS desktop browser tests in our US-West data center, caused by a third-party service disruption. Our engineering team is actively coordinating with the provider to restore full service.
2025-September-3 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday September 5th 2025, 13:50 UTC - 16:31 UTC
What happened:
The App Storage Service in the EU Central 1 data center experienced elevated response times, leading to timeout errors with uploading applications.
Why it happened:
The App Storage Service experienced connection issues with the backend.
How we fixed it:
The connection issues were resolved by restarting the affected application.
What we are doing to prevent it from happening again:
We have improved observability signals for the App Storage Service and implemented regular scheduled restarts of the application.
Resolved
After taking remedial action, the app storage service has been restored in the EU Data Center. All services are fully operational.
Investigating
We are currently seeing app storage upload issues in the EU datacenter. We are investigating.
This incident affected: Automated Real Device Testing (EU-Central), Live Real Device Testing (EU-Central), and Native Framework Mobile App Testing (EU-Central).