Maintenance Windows for Sauce Labs
Our EU Central data center (RDC) will undergo unplanned but necessary power maintenance on June 19th, 2025, between 07:00 and 18:00 CEST (05:00–16:00 UTC).
During this maintenance window, devices may experience brief service interruptions lasting up to 20–30 minutes. We are taking every measure to minimize impact and ensure full service restoration as quickly as possible.
We appreciate your understanding and apologize for any inconvenience this may cause.
2022-June-21 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Tuesday June 21th 2022, 12:14 - 13:20 UTC
What happened:
During that time real device espresso tests were not starting.
Why it happened:
A new API Gateway version was deployed that doesn’t handle properly gzip encoded payloads.
How we fixed it:
We deployed the latest stable version of API Gateway.
What we are doing to prevent it from happening again:
We are improving coverage of our API Gateway post deploy tests to include all supported configurations.
Resolved
After taking remedial action, all tests using Saucectl are now running. This issue is now resolved, All services are fully operational.
Identified
We have identified that this is affecting Real Device native framework tests run using versions of saucectl prior to 0.99.0. We are still working on resolving the issue, but upgrading to saucectl 0.99.0 or later (https://docs.saucelabs.com/dev/cli/saucectl/#updating-saucectl) should work around the issue.
Investigating
In both our US-West and EU-Central datacenters, Real Device native framework tests run using saucectl are failing to start. We are investigating.
This incident affected: Native Framework Mobile App Testing (US-West, EU-Central).