Sauce Labs Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day

2021-September-14 Service Incident

Incident Report for Sauce Labs

Postmortem

Dates:

Tuesday September 14th 2021, 11:30 - 14:00 UTC

What happened:

Users were seeing sporadic errors while launching Real Device Live tests.

Why it happened:

We encountered an issue while integrating a new version of an internal Sauce Connect library into our Real Device Live Testing service, which caused the user’s live testing session to disconnect.

How we fixed it:

We rolled back to a previous version, which didn’t include the new library.

What we are doing to prevent it from happening again:

We are enhancing our automated testing to expand the coverage of our use cases.

Posted Sep 21, 2021 - 10:19 UTC

Resolved

All issues are resolved, the Real Device Live service is fully operational in all datacenters.
Posted Sep 14, 2021 - 14:01 UTC

Monitoring

We have taken remedial action for the Real Device Live service. We are monitoring.
Posted Sep 14, 2021 - 13:47 UTC

Investigating

Live Real Device tests in eu-central-1 are seeing sporadic errors while the session launches. We are investigating the Real Device service.
Posted Sep 14, 2021 - 12:47 UTC
This incident affected: Live Real Device Testing (US-West, EU-Central).