Maintenance Windows for Sauce Labs
We are aware of and working to resolve intermittent WiFi connectivity and slowness issues affecting Android Real Devices in our US-West-1 data center. Please contact our Support team should you wish to report any such issues.
2021-September-14 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Tuesday September 14th 2021, 11:30 - 14:00 UTC
What happened:
Users were seeing sporadic errors while launching Real Device Live tests.
Why it happened:
We encountered an issue while integrating a new version of an internal Sauce Connect library into our Real Device Live Testing service, which caused the user’s live testing session to disconnect.
How we fixed it:
We rolled back to a previous version, which didn’t include the new library.
What we are doing to prevent it from happening again:
We are enhancing our automated testing to expand the coverage of our use cases.
Resolved
All issues are resolved, the Real Device Live service is fully operational in all datacenters.
Monitoring
We have taken remedial action for the Real Device Live service. We are monitoring.
Investigating
Live Real Device tests in eu-central-1 are seeing sporadic errors while the session launches. We are investigating the Real Device service.
This incident affected: Live Real Device Testing (US-West, EU-Central).