Maintenance Windows for Sauce Labs
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2024-July-4 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday July 4th, 2024 13:13 - 14:06 UTC
What happened:
An incident occurred due to I/O errors on the database node, causing connectivity issues within our infrastructure. This affected Virtual jobs and Tunnel services in the US-West region, leading to disruptions in Sauce Labs products.
Why it happened:
Our job orchestration service failed to connect to a backend data store.
How we fixed it:
The data store issues were resolved, restoring connectivity.
What we are doing to prevent it from happening again:
We’re undertaking several initiatives including process improvements and enhanced monitoring, outlining steps to fix the issue and prevent it from happening again,
Resolved
After taking remedial action, all services are operating as normal. This incident is resolved.
Update
We are currently seeing elevated error rates in Desktop and Virtual Mobile tests using the US-West-1 datacenter. We are currently investigating.
Investigating
All jobs in our US-West-1 Data Center are failing to start. We are investigating.
This incident affected: Automated Browser Testing (US-West), Automated Virtual Mobile Device Testing (US-West), Automated Real Device Testing (US-West), Live Browser Testing (US-West), Live Virtual Mobile Device Testing (US-West), Live Real Device Testing (US-West), and Native Framework Mobile App Testing (US-West).