Sauce Labs Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day

2021-October-27 Service Incident

Incident Report for Sauce Labs

Postmortem

Dates:

Wednesday October 27th 2021, 21:04 - 21:59 UTC

What happened:

Both the Sauce Labs signup page and platform configurator returned 5xx errors. 

Why it happened:

A misconfiguration in a release prevented traffic being correctly served. 

How we fixed it:

The team resolved the issue by rolling back the problematic release. 

What we are doing to prevent it from happening again:

We added additional monitoring to find connectivity issues faster and we’re adding extra steps to the automated deployment process to prevent it from happening in future.

Posted Nov 03, 2021 - 18:47 UTC

Resolved

We have taken remedial action and are now seeing the sign up page and platform configurator load successfully. All services are fully operational.
Posted Oct 27, 2021 - 22:05 UTC

Investigating

Our sign up page and platform configurator are both displaying a 504 Gateway Timeout error. We are currently investigating.
Posted Oct 27, 2021 - 21:54 UTC
This incident affected: Other (saucelabs.com).