Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2021-October-27 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday October 27th 2021, 21:04 - 21:59 UTC
What happened:
Both the Sauce Labs signup page and platform configurator returned 5xx errors.
Why it happened:
A misconfiguration in a release prevented traffic being correctly served.
How we fixed it:
The team resolved the issue by rolling back the problematic release.
What we are doing to prevent it from happening again:
We added additional monitoring to find connectivity issues faster and we’re adding extra steps to the automated deployment process to prevent it from happening in future.
Resolved
We have taken remedial action and are now seeing the sign up page and platform configurator load successfully. All services are fully operational.
Investigating
Our sign up page and platform configurator are both displaying a 504 Gateway Timeout error. We are currently investigating.
This incident affected: Other (saucelabs.com).