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We are actively working with our third-party provider to resolve an issue affecting access to the Sauce Labs UI in EU-Central-1 Data Center. This message will remain in place until normal operations resume. Thank you for your patience while we work toward a resolution.
2025-June-13 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Friday June 13th 2025, 07:47 UTC - 09:07 UTC
What happened:
A release impacted components of the Sauce Labs Web UI, making them unusable.
Why it happened:
Certain fonts were blocked from loading due to CORS issue.
How we fixed it:
The release was rolled back.
What we are doing to prevent it from happening again:
We are adding additional validation steps to prevent this from recurring.
Resolved
Between 07:30 - 09:00 UTC, There was an issue with the Saucelabs Dashboard User Interface, this caused problems accessing apps and test results in the all datacenters. After remedial action this issue was resolved.