Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day
2025-June-18 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday June 18th 2025, 11:04 UTC - 12:23 UTC
What happened:
The service responsible for App storage and retrieval experienced long response times.
Why it happened:
The App storage service was experiencing connectivity issues.
How we fixed it:
The connectivity issues disappeared before any remediation actions could be taken..
What we are doing to prevent it from happening again:
We have added tracing validations for the app storage service connectivity to give earlier visibility of any future occurrences.
Resolved
After taking remedial action, the app storage service has been restored in the EU Data Center. All services are fully operational.
Investigating
We are currently experiencing issues with our app storage service in the EU Data Center. We are investigating.
This incident affected: Automated Virtual Mobile Device Testing (EU-Central), Automated Real Device Testing (EU-Central), Live Virtual Mobile Device Testing (EU-Central), Live Real Device Testing (EU-Central), and Sauce Labs REST API (EU-Central).