Maintenance Windows for Sauce Labs
Our EU Central data center (RDC) will undergo unplanned but necessary power maintenance on June 19th, 2025, between 07:00 and 18:00 CEST (05:00–16:00 UTC).
During this maintenance window, devices may experience brief service interruptions lasting up to 20–30 minutes. We are taking every measure to minimize impact and ensure full service restoration as quickly as possible.
We appreciate your understanding and apologize for any inconvenience this may cause.
2024-March-12 Service Incident
Incident
Report for Sauce Labs
Resolved
After taking remedial action, Samsung Real devices are available in all our data centers. This incident is now resolved.
Identified
The issue has been identified and a fix is being implemented.
Update
We continue to experience reduced availability of Samsung Real devices in our Public pool in the US-West-1 and EU-Central-1 data centers. We continue to investigate.
Update
We continue to experience reduced availability of Samsung Real devices in our Public pool in the US-West-1 and EU-Central-1 data centers. Investigation is underway.
Update
We are experiencing reduced availability of Samsung Real devices in our US-West-1 and EU-Central-1 data centers. We continue to investigate.
Investigating
We are experiencing reduced availability of Samsung Real devices in the US-West-1 data center. We are investigating.
This incident affected: Automated Real Device Testing (US-West, EU-Central), Live Real Device Testing (US-West, EU-Central), and Native Framework Mobile App Testing (US-West, EU-Central).