Maintenance Windows for Sauce Labs
Our EU Central data center (RDC) will undergo unplanned but necessary power maintenance on June 19th, 2025, between 07:00 and 18:00 CEST (05:00–16:00 UTC).
During this maintenance window, devices may experience brief service interruptions lasting up to 20–30 minutes. We are taking every measure to minimize impact and ensure full service restoration as quickly as possible.
We appreciate your understanding and apologize for any inconvenience this may cause.
2020-April-20 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates
Tuesday April 20, 2021 18:19 - 21:54 UTC
What happened
Customers using Google or GitHub Sign-In options could not log into the Screener UI using those methods. Other sign-in options continued to function correctly.
Why it happened
The Google and GitHub Sign-In options in Screener are provided via a 3rd-party service, Auth0. Auth0 had a major outage, and our integration with them did not function.
How we fixed it
Auth0 fixed their outage, and functionality returned to normal. We also provided via the Sauce Status page alternative ways for users to sign into Screener.
What we are doing to prevent it from happening again
We plan to make monitoring improvements so that we are alerted earlier if this happens again, and we are able to notify customers earlier with alternative ways to sign-in to reduce user impact.
Resolved
Auth0 has recovered and Screener login is now fully operational
Update
Auth0 service continues to be down impacting Screener Signin through GitHub and Google. As an alternative, users can Sign in with email/password or MicroSoft or Sauce sign-in
Investigating
Auth0 service is currently down preventing users from logging into Screener UI that uses Auth0 service. We are monitoring the status of dependent service https://status.auth0.com/ and will post an update once it is resolved