Maintenance Windows for Sauce Labs
Our EU Central data center (RDC) will undergo unplanned but necessary power maintenance on June 19th, 2025, between 07:00 and 18:00 CEST (05:00–16:00 UTC).
During this maintenance window, devices may experience brief service interruptions lasting up to 20–30 minutes. We are taking every measure to minimize impact and ensure full service restoration as quickly as possible.
We appreciate your understanding and apologize for any inconvenience this may cause.
2025-June-16 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Monday June 16th 2025, 12:25 UTC - 13:20 UTC
What happened:
Approximately 50% of RDC devices in the EU-Central-1 datacenter were unavailable.
Why it happened:
Maintenance on the datacenter power supply led to devices being shut down.
How we fixed it:
The affected devices were restarted.
What we are doing to prevent it from happening again:
We are looking to add more power redundancy and create established maintenance windows.
Resolved
After taking remedial action, we are seeing normal availability levels of Real Devices in our EU-Central-1 datacenter. This incident is resolved.
Investigating
We are currently experiencing reduced availability of Real Devices in our EU-Central-1 datacenter. We are investigating.
This incident affected: Automated Real Device Testing (EU-Central), Live Real Device Testing (EU-Central), and Native Framework Mobile App Testing (EU-Central).