Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day
2025-June-16 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Monday June 16th 2025, 12:25 UTC - 13:20 UTC
What happened:
Approximately 50% of RDC devices in the EU-Central-1 datacenter were unavailable.
Why it happened:
Maintenance on the datacenter power supply led to devices being shut down.
How we fixed it:
The affected devices were restarted.
What we are doing to prevent it from happening again:
We are looking to add more power redundancy and create established maintenance windows.
Resolved
After taking remedial action, we are seeing normal availability levels of Real Devices in our EU-Central-1 datacenter. This incident is resolved.
Investigating
We are currently experiencing reduced availability of Real Devices in our EU-Central-1 datacenter. We are investigating.
This incident affected: Automated Real Device Testing (EU-Central), Live Real Device Testing (EU-Central), and Native Framework Mobile App Testing (EU-Central).