We are experiencing cellular connectivity issues affecting 10% of private RDC devices in our US datacenter. A carrier technician is currently on site investigating the issue.
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We have taken corrective action. Sauce Connect tunnels are starting and tests and the dashboard are working without issues. We are continuing to monitor.
Posted May 16, 2023 - 08:14 UTC
Update
The Sauce Labs dashboard in our EU data center is also slow to load. We are investigating.
Posted May 16, 2023 - 07:15 UTC
Investigating
Customers are continuing to experience intermittent issues starting Sauce Connect tunnels and running tests using Sauce Connect tunnels in our EU-Central data center. We are investigating.
Posted May 16, 2023 - 07:08 UTC
This incident affected: Live Real Device Testing (EU-Central), Sauce Connect (EU-Central), and Sauce Labs Dashboard (EU-Central).
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