Sauce Labs Maintenance Windows for Sauce Labs
We are currently performing maintenance that will affect the initiation of new Sauce Connect tunnel instances. The maintenance is expected to be completed by 2:00 PM PST. We appreciate your understanding and patience as we work to enhance our service.

2023-May-16 Service Incident (continued)

Incident Report for Sauce Labs

Postmortem

Posted Jun 02, 2023 - 18:07 UTC

Resolved

This incident has been resolved.
Posted May 16, 2023 - 08:34 UTC

Monitoring

We have taken corrective action. Sauce Connect tunnels are starting and tests and the dashboard are working without issues. We are continuing to monitor.
Posted May 16, 2023 - 08:14 UTC

Update

The Sauce Labs dashboard in our EU data center is also slow to load. We are investigating.
Posted May 16, 2023 - 07:15 UTC

Investigating

Customers are continuing to experience intermittent issues starting Sauce Connect tunnels and running tests using Sauce Connect tunnels in our EU-Central data center. We are investigating.
Posted May 16, 2023 - 07:08 UTC
This incident affected: Live Real Device Testing (EU-Central), Sauce Connect (EU-Central), and Sauce Labs Dashboard (EU-Central).